You can contact us in the following ways:

• Telephone number +39 049 584 21 51 Mondays to Fridays from 9am to 12.30pm and from 2.30pm to 7pm, except for Sundays and Bank Holidays
• Via Fax number +39 049 971 01 12
• Via e-mail

Saving on administration costs, managing warehouse stocking at its best and the selling terms and conditions weigh on our margin so MySelleria can offer you a wide range of horseriding goods at really advantageous prices compared to any common shop and with discounts up to 50%.
Beside saving money on Myselleria you will also save yourself a lot of time, just think about the possibility to find an round the clock on-line shop every day of the year not to mention the time you would end up spending taking the car in order to go round searching for an item that most probably any common shop will not have.

To search an Item you have to locate the right category on the menu on the left to which the item belongs to or carry out the much easier research using the field "search" on the top left.

Before being able to purchase an item you have to register. The registration is totally free and will allow the customer to choose a nickname and a password.

Once the item has been found, clicking n the item its detailed card and characteristics will be opened. Please specify any sizes measures colours and the quantity and click on the PURCHASE key. The purchased item will appear on the trolley together with any of your other purchases. It is possible to check your trolley status any you digit TROLLEY on the navigation bar on the top right. No order will be put forward until full confirmation of your order is given on the summary card.

On some items, where you are asked to specify any size or measure, a data sheet showing what any size or measure matches to will appear. Should you need any further information simply contact us down on "DO YOU WISH TO ASK A QUESTION?" on the card referring to the item.

On the trolley click on the "order" box on the top right. On the navigation menu a list of all the items you have entered in your trolley will immediately appear.

All you have to do is contact us promptly via email or telephone calling the following number +39 049 584 21 51.

All items are meant as all available. If, due to exceptional reasons, when having to pay for the order, one or more items are not available, Myselleria will see to contact the customer keeping him/her up-to-date on any longer waiting times in order to recover the requested item and/or will suggest the customer one or more items that, according to quality/price are equivalent to the ordered ones.

The availability of the items in the advertisements is highlighted as follows:
Immediate availability: the item is immediately available in our warehouse and ready to be shipped;
Limited availability 2-4: the item can be immediately available, should the item not be available re-stocking in our warehouse is estimated within 2-4 days;
Limited availability 4-8: the item can be immediately available, should the item not be available re-stocking in our warehouse is estimated within 4-8 days.

The shipping costs are automatically counted at the end of the order filling

The accepted payment methods are:

• Bankers draft
• Credit Card
• Online installments

Paying by credit card is totally safe and risk-free. Your credi card personal details are exclusively processed by IWsmile for the necessary checks in order for the online payment to be authorized. Therefore MySelleria will not have access to your credit card personal details, but will deal only with the buyer's details (name, surname, address...) necessary for delivering the goods to the address given by the customer.

Invoices will only be issued upon request for VAT holders requesting it when filling the order form. The invoice will be issued for orders over 100,00 euros.

Once payment has been received and even before availability confirmation of the ordered items we will see to the immediate shipping. Deliveries are carried out within 48/72 hours.

To check your order status just contact us via email.

Should nobody be home when the item is delivered, the courier will leave a papery advice.
The courier will try a new delivery the following day.

When the courier arrives you will have to check that the parcel is upright, undamaged and dry and compliant with the standard characteristics of a parcel. Please check that the number of the parcels is equivalent to what is shown on the carrier letter.
Any protest must be immediately made to the carrier, failure to do so will mean that the item has been properly delivered.

All you have to do is to let us know via telephone, email or fax within 10 days from receipt; once the item has been returned, we will see to replace it within a short time with the appropriate one. Please note that the rendering and re-shipping costs, errors and omissions excepted on our side, are charged to the customer.

MySelleria acknowledges the right to recede according to all the regulations in force in Italy. The limit in order to make use of this right is of 10 days as set forth by law, within which the customer is obliged to give us communication via letter sent by recorded delivery. (Address: MySelleria - Via Contarina, 15 Fraz. Arzerello 35028 Piove di Sacco PD- Italy)

For any other doubt you can contact us via the appropriate form CONTACT US .